Liora looked like she had misunderstood something. She glared at Kate, asking, “Did I mishear you?”

"Yes, Mrs. Liora, I’ll process your membership cancellation immediately," Kate became more assertive and called the head of the membership department to start the procedure.

"Wait!" Liora roared, "Kate, what do you mean by this? Tell your boss to explain things to me!”

"I'm sorry, Mrs. Liora. Please don't make things difficult. It’s my boss’s decision."

"What do you mean? Why won't you process