Elaine was naturally upset with Hani's response, and argued right then, "What's the meaning of this? Is the owner denying us hospitality? Who's more important, your owner or your customers?"

Hani was left responding awkwardly, "Please, ma'am. While we always prioritize our clients, a concierge like me won't get to sway the owner's arrangements."

"Where is he now?!" Elaine argued. "Tell him to see me—I need to ask if this is how he usually treats his customers!"

Hani flinched from the retort,