He could see that she was upset in the video calls. However, apart from offering words of comfort, there was nothing else he could do – he couldn’t hug her or be by her side.

Jacqueline choked up as she spoke, "Fred, Morris still hasn’t been found. And... he actually called me when he was taken away."

That was the most heart-wrenching part for her – not accepting the call.

If she had, could she have informed her parents sooner and asked them to help Morris?

"It’s not your fault. Anyone can m