The employee couldn't help feeling like the world was full of surprises. His eyes widened, and his breathing sped up; he wanted to ask Erin more, but she obviously didn't want to linger on the subject. She turned away from him and sat behind her desk, resting her fingers on the keyboard.

Then, she started typing and pulling up the names of all their existing and prospective business partners. As she did this, she asked the employee, "I want to know how you concluded that West Atlantics Int'l's