"Lotus didn't pick you up as agreed, not because she was handling customer complaints, but because she wanted to embarrass you intentionally. The Company does want to foster a competitive atmosphere among its hotels, but it's for mutual progress, not to suppress each other. Her actions today, along with her previous inaction and lack of remorse, led me to believe that she and the team she cultivated are not a good fit for the hotel's culture. Of course, my firm actions also serve as a warning to